Vendor FAQs

On the Cyprexx Web Portal login page, type your username, and click the "Reset Password" button. An email will be sent to the address that users have on file with instructions to reset a password.

Once users log into the Cyprexx Web Portal, select "My Account" from the left side menu. From the dropdown options, select "My Documents".

Once users log into the Cyprexx Web Portal, select "My Account" from the left side menu. From the dropdown options, select "Account Management". Tabs will appear in the main window. Select the corresponding tabs to update contact information, passwords, mobile integrations, and other company information.

Once users log into the Cyprexx Web Portal, select "My Account" from the left side menu. From the dropdown options, select "My Services".

To add services, check the box beside the service(s) from the list on the left under "Available Services", then select the blue "Request Additional Services" button at the bottom of the list.

To remove services, check the box beside the service(s) from the list on the right under "Assigned Services", then select the red "Request Removal of Services" button at the bottom of the list.

Once users log in to the Cyprexx web portal, select ‘My Account’ from the menu on the left, then select ‘My Resources’ from the drop-down menu.

A second tab will open in users' browsers and display a number of resources that can be accessed from the side menu. If this tab does not appear after clicking "My Resources", ensure any popup blockers are disabled. Resources include:

• Photo Requirements
• REO Photo Requirements
• Vendor Pricing
• New vendor Web Portal
• Hand Rail Installation Instructions
• Invoicing instructions
• QA Issues Process
• Invisiboard Install instructions
• Broke and/or cracked window update
• FNMA Staging Materials English/Spanish

Users can access the Cyprexx Web Portal by logging in at www.cyprexx.com or by using the following link: https://portal.cyprexx.com.

The Cyprexx Web Portal is compatible with the following browsers:

• Google Chrome
• Mozilla Firefox
• Internet Explorer
• Microsoft Edge
• Apple Safari

Users are urged to download the walkthrough which can be found within "My Resources". Users will need to be logged in to Cyprexx Web Portal in order to view the document: New Vendor Walkthrough.

Once users log into the Cyprexx Web Portal, select "Promotions" from the left side menu. Any available discounts or offer codes will be shown here.

Once users log into the Cyprexx Web Portal, select "My Messages" from the left side menu. If there are new messages users have not reviewed, a numbered tally will display in blue within the menu. At the top of the "My Messages" page, users can filter by month to see additional messages. By default, messages sent in the last 30 days will be displayed until filtered otherwise.

Once users log into the Cyprexx Web Portal, select "Invoicing" from the left side menu. Choose "Jobs Ready for Invoicing" to submit a new invoice. Only jobs that have been completed and approved will be available here. From the left side menu, choose "Invoice History" to view reports of invoices completed and checks sent. Choose the "Checks" tab and click on any Check number to download an Invoice By Check Number report.

Once users log into the Cyprexx Web Portal, select "Reports" from the left side menu. Select the type of report to run, then set the start and end dates. Choose the file format to export as, then select the blue "Download Report" button.

You can upload any size you'd like because our website will compress the files once they are uploaded. However, a popular resolution is 640x480.

Your username will be the main email address that we have on file for you. If you are not sure what your password is, you may click on the "Forgot Password" link on the log-in page of our website and you will be sent an email that will allow you to reset your password. You can also send an email to vendorsupport@cyprexx.com and we can send you the password-reset email.

If a work order has been received or a property visit has been requested, but the job is not showing on The Dashboard, use the "Property Search" option within the side left menu.

For questions and/or concerns for accounting, please contact accounting@cyprexx.com.

For questions and/or concerns regarding coordinators, please call 1-800-516-6348 and a representative will assist in locating the appropriate team.

Once you have completed the application process and attended the new vendor webinar, our area coordinators will be notified that you are available for work.

To update your coverage area, email vendorsupport@cyprexx.com. Be sure to include counties and zip codes that you can cover without additional trip charges.

For questions and/or concerns regarding The Cyprexx Web Portal, please contact the IT Help Desk at 1-866-516-6348 EXT. 4444.

You can contact Cyprexx by calling 1-866-516-6348 and press "0" to reach an operator. They will be able to direct you to the appropriate party.

Yes, you will normally submit a bid unless otherwise instructed by the assigned Cyprexx coordinator.