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INVISIBOARD – Press Release

Privacy Policy

User Privacy is #1

CYPREXX SERVICES LLC
PRIVACY STATEMENT

 

LAST UPDATED: December 15, 2020

 

Thank you for choosing to be part of our community at Cyprexx Services LLC. (“Cyprexx”, “we”, “us”, or “our”). We are committed to protecting your Personal Information (as defined below) and your right to privacy. If you have any questions or concerns about our statement, or our practices with regards to your Personal Information, please contact us at support@cyprexx.com.

COLLECTION & DISCLOSURE OF INFORMATION

Cyprexx offers a prospect the opportunity to submit information to Cyprexx through this website so long as such information relates to the development of a potential business transaction with Cyprexx. The collection of information from you is for potential business development purposes, and in no event should you provide any information for personal, family, or household purposes. Information you provide should only include business information such as company name, contact name and title, address, phone and fax numbers, email address, and other business information relating to commercial transactions with Cyprexx (“Business Information”).

HOW WE USE YOUR INFORMATION

By entering and submitting Business Information to Cyprexx, you hereby represent that you are either a business partner or prospect and consent to (1) Cyprexx collecting and/or using such Business Information for vendor support, business development and/or other commercial purposes and (2) Cyprexx’s employees, staff, representatives, business partners, affiliates, clients, agents or any other entity that may have a legitimate business need to know using such Business Information in the course of their duties. If you wish to revise any information that has been submitted to Cyprexx, please contact Cyprexx via this email address: support@cyprexx.com.

INFORMATION WE COLLECT

We receive and store certain identifiers from clients regarding individual mortgagors such as name, address, and loan number as a normal course of business. We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”). We may collect information that is about you individually, but that does not identify you, such as information about your internet connection, the equipment you use to access our website, http://cyprexx.com (“Website”), and usage details, such as your Internet Protocol (IP) address, computer operating system and browser type, type of mobile device, the unique device identifier (UDID), the address of a referring website (if any), cookies and other tracking technologies, and the pages you visit on our Website. A cookie is a piece of data stored by a user's browser that helps a web site or service recognize that user's unique computer. To remove or block cookies, you can change the settings of your browser by using the instructions below depending on the specific browser you are using:

CHILDREN UNDER AGE OF 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or through the Website. We do not knowingly collect Personal Information from children under 13. If you are under 13, do not use the Website, register to use any of the features on the Website, provide any information on the Website or through any of its features, use any of the interactive features of the Website, or provide any information about yourself to us. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us via email at support@cyprexx.com or via telephone at 1 (813) 571-4444.

DATA SECURITY

We have implemented commercially reasonable measures designed to secure your information from accidental loss and from unauthorized access, use, alteration and disclosure. For example, all information you provide to us is stored on our secure servers behind firewalls and we may implement extra measures to secure passwords, such as storing them using a strong one-way hashing algorithm.

The safety and security of your information also depends on you. Your own efforts to protect against unauthorized access play an important role in protecting the security of any information you wish to maintain private. If using a shared computer, you should take proper steps to fully sign off, clear cookies, and always log out of any site when viewing Personal Information. Suspected security incidents should be reported to Cyprexx either via email at support@cyprexx.com or telephone at 1 (813) 571-4444.

PRIVACY NOTICE FOR CALIFORNIA RESIDENTS

This Privacy Notice for California Residents supplements the information contained in this Privacy Statement and applies solely to visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this Notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this notice.

Your Rights under the CCPA and this Privacy Policy

The CCPA provides you with the following rights:

  • Right to know. You have the right to know what categories and specific pieces of Personal Information we collect about you, the sources of how we collect Personal Information, our business purpose for the collection and use of your Personal Information, and any categories of third parties with whom we share your information.
  • Right to deletion. You have the right to request that we delete the Personal Information that we collect about you.
  • Right to opt-out. If we sell any of your Personal Information, you have the right, at any time, to tell us not to sell your Personal Information.
  • Right to nondiscrimination. If you exercise any of your CCPA rights, we will not discriminate against you.

The CCPA allows you to request your information, at no cost, up to twice during a twelve (12) month period. We will provide our response in a readily usable format, which is usually electronic. If you have any questions, please contact us.

How to Contact Us about Your CCPA Rights

Ways to Contact Us. If you would like to exercise your CCPA rights (right to know, right to deletion, right to opt out, right to nondiscrimination), please contact us through any of the following:

  • Calling us toll-free at 1-833-341-5476, or
  • Emailing us at CCPA@cyprexx.com; or
  • Visiting our Website for more information.

Verification of Your Identity. To protect your privacy, we will ask you to verify your identity. We will ask you to confirm your name, email address, phone number and other information so that we can reasonably confirm your identity. We will not share any information until we can reasonably confirm your identity.

Our Response Time to Your CCPA Request
  • Response Time. We will respond to your request within forty five (45) days from when you contacted us.
  • Response Time for Complex Requests. If you have a complex request, the CCPA allows us up to ninety (90) days to respond. We will still contact you within forty five (45) days from when you contacted us to let you know we need more time to respond.

We provide more detailed information below about your specific rights under the CCPA.

Right to Know About Personal Information Collected, Disclosed or Sold
  • Your Right to Know. You have the right to know what Personal Information we collect, use, disclose, and/or sell.
  • Response Contents. Our response will contain the following information from the previous twelve (12) months:
    • Categories of Personal Information we collected about you.
    • The specific pieces of Personal Information we collected.
    • The categories of the sources of the Personal Information.
    • Our business or commercial purpose for collecting your Personal Information.
    • Any third parties we shared your Personal Information with.
    • Whether or not we sold any of your Personal Information. If we sold any of your Personal Information, our response will tell you what information we sold, who we sold the information to, and why we sold the information.
Right to Request Deletion of Personal Information
  • Your Right to Deletion. You have the right to ask us to delete your Personal Information that we have collected and shared with our service providers.
  • Information We May Keep. The CCPA allows us to keep your Personal Information that we need to provide you with goods and services, detect security risks, fix any errors, exercise free speech, use your information lawfully for our internal purposes, and to comply with the law.
Right to Opt-Out of the Sale of Personal Information
  • Your Right to Opt-Out. If we sell any of your Personal Information, you have the right, at any time, to tell us to stop.
Right to Non-Discrimination for Exercising Your CCPA Rights
  • Our Non-Discrimination Policy. If you choose to exercise any of your CCPA rights, we will not discriminate against you.
Financial Incentives for Your Personal Information
  • Notice of Financial Incentives. The CCPA allows us to provide financial incentives for collecting, selling, or deleting your Personal Information.
    • No Financial Incentives: At the time this policy was last updated, we do not provide any financial incentives.
Asking Others to Exercise Your CCPA Rights
  • Authorized Agent. The CCPA allows you to ask someone else to exercise your CCPA rights for you. The CCPA calls this person your “Authorized Agent.” Before we will share anything with your Authorized Agent, you will need to provide your written permission. Please contact us if you would like us to know who your Authorized Agent is.
  • Verifying the Identity of Your Authorized Agent. Once we have your written permission, we will also ask your authorized agent to verify their identity with us directly.
  • Protecting Your Privacy. We will not share any of your information unless we have both your written permission and have verified this identity of your Authorized Agent.
Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”). In particular, we have collected the following categories of Personal Information from consumers within the last twelve (12) months:

Category Examples Collected
A. Identifiers A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers. Yes
B. Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some Personal Information included in this category may overlap with other categories. No
C. Protected classification characteristics under California or federal law. Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). No
D. Commercial information. Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Yes
E. Biometric information. Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. No
F. Internet or other similar network activity. Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. No
G. Geolocation data. Physical location or movements. No
H. Sensory data. Audio, electronic, visual, thermal, olfactory, or similar information. No
I. Professional or employment-related information. Current or past job history or performance evaluations. No
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. No
K. Inferences drawn from other Personal Information. Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. No

We obtain the categories of Personal Information listed above from the following categories of sources:

  • Directly from our consumers or their agents via borrower complaints.
  • From clients and/or servicers who provide mortgage related information to us in order to perform inspections and preservation services.
Sharing Personal Information

We may disclose your Personal Information to a third party for a business purpose. When we disclose Personal Information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that Personal Information confidential and not use it for any purpose except performing the contract.

In the preceding twelve (12) months, we have disclosed the following categories of Personal Information for a business purpose:

Category A: Identifiers.
Category D: Commercial Information.

In the preceding twelve (12) months, we have not sold any Personal Information.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ Personal Information, we will notify you through a notice on the Website’s home pages. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.